Refund & Cancellation Policy

Kaala is free to use. The only paid item on the Service is Kundli generation for someone other than yourself:

• Your own Kundli (“self”) is free — one per account, no payment required.
• Each additional Kundli created for a family member or friend costs a one-time ₹1 (one Indian Rupee), inclusive of all applicable taxes.

This is a one-time charge per Kundli. Kaala has no subscriptions, no recurring billing, and no stored-card auto-debit. Payments are collected in Indian Rupees (INR) through our payment gateway, Razorpay. Kaala never sees or stores your card, UPI, or bank details.

Kundlis are digital goods. Once your payment succeeds, the Kundli is generated and available in your account immediately — usually within a few seconds. There is nothing to ship, and no shipping or delivery charges apply.

If a payment succeeds but the Kundli does not appear in your account, see section 4 — that is a refundable failure.

You can cancel a purchase at any point before completing payment simply by closing the payment window — nothing is charged and no Kundli is created.

Because a Kundli is generated and delivered instantly on successful payment, an order cannot be cancelled after that point. There is no ongoing subscription to cancel. You may delete any Kundli from your account at any time; deleting a Kundli does not by itself entitle you to a refund.

We will refund your payment in full if any of the following happen:

• Payment taken, nothing delivered. Your account was debited but no Kundli was created.
• Duplicate charge. You were charged more than once for the same Kundli.
• Technical failure on our side. The Kundli could not be generated, or was generated incorrectly, because of a fault in the Service.
• Unauthorised payment. A charge was made from your account without your authorisation.

Please raise these within 7 days of the payment date so we can trace the transaction with Razorpay.

Refunds are not available where:

• The Kundli was generated correctly from the birth date, time, and place you entered, but those details were entered incorrectly. Please double-check birth details before paying — an incorrect birth time produces a valid but unhelpful chart.
• You disagree with, or are dissatisfied by, the astrological interpretation. Kundli, dasha, and yoga content is traditional Vedic calculation offered for informational and spiritual reference only, and is not a promise of any outcome — see our Disclaimer.
• Your account was suspended or terminated for a breach of our Terms of Service.
• The payment was a voluntary contribution made through Support Kaala. All contributions are non-refundable donations made to support infrastructure and development.

Outside these cases we may still issue a refund at our discretion — if something went wrong, write to us and we will look at it fairly.

Email codefinite.dev@gmail.com from the email address on your Kaala account, with:

• the Razorpay Payment ID (it starts with pay_, and is in your payment receipt);
• the date of the payment; and
• a short description of what went wrong.

We aim to acknowledge refund requests within 2 business days.

Approved refunds are issued through Razorpay to the original payment method used for the purchase. We do not refund to a different card, UPI ID, or bank account.

Once we initiate a refund, Razorpay and your bank typically credit it within 5–7 business days. The exact timing is controlled by your bank or card issuer and is outside our control.

We may update this Refund & Cancellation Policy from time to time. The “Last updated” date above reflects the current version. The policy in force at the time of your payment is the one that applies to that payment.

For any question about a payment, cancellation, or refund, contact us at codefinite.dev@gmail.com.